Delete your account

For iQR Alerts (Android and iOS) and iqr.to, by Ikasud Media Inc. It is one account: deleting it anywhere deletes it everywhere.

In the iQR Alerts app

  1. Open iQR Alerts and sign in.
  2. Go to Settings, scroll to the bottom and tap Delete account.
  3. Confirm. Your account is deleted immediately and you are signed out.

On the web

Signed up with Google, Apple or email? Sign in on iqr.to and come back to this page.

Signed up with a phone number? Enter it, and we text you a code to confirm it is yours.

No access to your phone or email any more? Email support@iqr.to from an address or number on the account; we verify it and delete the account within 7 days.

What is deleted, and when

Deletion is immediate and permanent. We delete:

  • your profile (name, email, phone number) and sign-in methods (Google, Apple, phone);
  • your QR labels, item details and photos, alert contacts and settings;
  • your chats with finders, call history and call messages (video/voice recordings);
  • your phones' push registrations and app sessions;
  • Finder mode data: the items you found and your blocks.

What we keep, and why:

  • records of orders and payments (sticker sheets, wallet top-ups), which tax law requires us to keep for up to 7 years;
  • reports of abuse that someone made about a chat you were in, kept up to 1 year for safety, then deleted;
  • copies in our encrypted database backups, until those backups expire on their normal rotation; call-message recordings are purged from storage within 45 days at the latest.

Want to delete only some data? In the app you can delete single call messages and remove found items and alert contacts. For anything else, email support@iqr.to.

See also our Privacy Policy and Support.